--- title: MESH Experience Blog | Mark Thompson --- [![](https://www.meshexperience.com/wp-content/themes/mesh/images/logo-white.svg)](https://blog.meshexperience.com/) - [Home](https://www.meshexperience.com/) - [What We Do](https://www.meshexperience.com/what-we-do/) - [Who We Are](https://www.meshexperience.com/who-we-are/) - [News & Views](https://blog.meshexperience.com) - [Contact Us](https://www.meshexperience.com/contact-us/) ![](https://www.meshexperience.com/wp-content/themes/mesh/images/menu.svg) ![](https://www.meshexperience.com/wp-content/themes/mesh/images/close.svg) - [Home](https://www.meshexperience.com/) - [What We Do](https://www.meshexperience.com/what-we-do/) - [Who We Are](https://www.meshexperience.com/who-we-are/) - [News & Views](https://blog.meshexperience.com) - [Contact Us](https://www.meshexperience.com/contact-us/) - [Blog (69)](https://blog.meshexperience.com/tag/blog) - [Brand Tracking (3)](https://blog.meshexperience.com/tag/brand-tracking) - [case study (1)](https://blog.meshexperience.com/tag/case-study) - [Customer Experience (8)](https://blog.meshexperience.com/tag/customer-experience) - [Experience Marketing (29)](https://blog.meshexperience.com/tag/experience-marketing) - [Experience Metrics (18)](https://blog.meshexperience.com/tag/experience-metrics) - [IPA (1)](https://blog.meshexperience.com/tag/ipa) - [Media & Touchpoints Insights (7)](https://blog.meshexperience.com/tag/media-touchpoints-insights) - [News (27)](https://blog.meshexperience.com/tag/news) - [Olympics (3)](https://blog.meshexperience.com/tag/olympics) - [Real Time Experience Tracking (3)](https://blog.meshexperience.com/tag/real-time-experience-tracking) - [Retail Banking (8)](https://blog.meshexperience.com/tag/retail-banking) - [Retail Banking Coronavirus Insights (31)](https://blog.meshexperience.com/tag/retail-banking-coronavirus-insights) - [Sponsorship (3)](https://blog.meshexperience.com/tag/sponsorship) - [Superhero CMO Suite (8)](https://blog.meshexperience.com/tag/superhero-cmo-suite) - [Supplier Diversity (2)](https://blog.meshexperience.com/tag/supplier-diversity) - [Women Owned (2)](https://blog.meshexperience.com/tag/women-owned) [![](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2016%20Oct%202020%20vs3.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-16-oct-2020) BLOG ## [UK Retail Banking Corona Insights Week End 16 Oct 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-16-oct-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis. This week we put the spotlight on Santander - **Digging behind the headlines – Santander new campaign** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-16-oct-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%202%20Oct%202020.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-2-oct-2020) BLOG ## [UK Retail Banking Corona Insights Week End 2 Oct 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-2-oct-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **Halifax and Lloyds dominating the advertising space.** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-2-oct-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2025%20sep%202020%20vs2.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-25-sep-2020) BLOG ## [UK Retail Banking Corona Insights Week End 25 Sep 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-25-sep-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **Smaller banks cut through – new Lloyds campaign.** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-25-sep-2020) [![](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2018%20sep%202020%20vs4.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-18-sep-2020) BLOG ## [UK Retail Banking Corona Insights Week End 18 Sep 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-18-sep-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **Social topics take centre stage** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-18-sep-2020) [![Retail Bank Corona Blog Image w/e 11th Sept 2020](https://blog.meshexperience.com/hubfs/Retail-Bank-Corona-Blog-Image-11th-Sept-2020.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-11-sep-2020) BLOG ## [UK Retail Banking Corona Insights Week End 11 Sep 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-11-sep-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **New product-led advertising is landing well** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-11-sep-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%204%20sep%202020%20vs2.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-4-sep-2020) BLOG ## [UK Retail Banking Corona Insights Week End 4 Sep 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-4-sep-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **People are looking for a good level of service and availability** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-4-sep-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2028%20aug%202020%20vs2.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-28-aug-2020) BLOG ## [UK Retail Banking Corona Insights Week End 28 Aug 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-28-aug-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **Advertising experience reach continues to drop and we are seeing signs of wear-out** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-28-aug-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2021%20aug%202020%20vs2.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-21-aug-2020) BLOG ## [UK Retail Banking Corona Insights Week End 21 Aug 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-21-aug-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **Opportunity to create solutions for those feeling better off – Higher word of mouth..** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-21-aug-2020) [![How Halifax scored on key principles for communication during a public health emergency and built its brand equity.](https://blog.meshexperience.com/hubfs/Halifax%20how%20to%20respond%20to%20a%20pandemic%20blog%20image.jpg)](https://blog.meshexperience.com/halifax-how-to-respond-to-a-pandemic) BLOG ## [Halifax - How to Respond to a Pandemic](https://blog.meshexperience.com/halifax-how-to-respond-to-a-pandemic) - Halifax has led the way in advertising comms during COVID-19. Its advertising has landed the best with customers and prospects, proving to be the most positive and persuasive banking advertising across the lockdown period. [Read More](https://blog.meshexperience.com/halifax-how-to-respond-to-a-pandemic) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2014%20aug%202020%20vs2.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-14-aug-2020) BLOG ## [UK Retail Banking Corona Insights Week End 14 Aug 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-14-aug-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: **Nearly a third worse off - Paid media is more polarizing - Harness owned and earned** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-14-aug-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%207%20aug%202020%20vs1.0.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-7-aug-2020) BLOG ## [UK Retail Banking Corona Insights Week End 7 Aug 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-7-aug-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.**This week we observed that whilst customers are appreciating the efforts of banks, we see the heavy toll the..** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-7-aug-2020) [![UK Retail Banking Study weekly trends on the impact of coronavirus, to help marketers give great customer experiences and build their brand equity.](https://blog.meshexperience.com/hubfs/UK%20Retail%20Bank%20Corona%20blog%20image%20we%2031%20Jul%202020%20vs1.0.png)](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-31-jul-2020) BLOG ## [UK Retail Banking Corona Insights Week End 31 Jul 2020](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-31-jul-2020) We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: **Worry remains high – Presence is not enough – RBS in the news** [Read More](https://blog.meshexperience.com/uk-retail-banking-corona-insights-we-31-jul-2020) [Next](https://blog.meshexperience.com/author/mark-thompson/page/2) ![](https://www.meshexperience.com/wp-content/themes/mesh/images/logo-white.svg) © MESH 2025 - [Cookie Policy](https://www.meshexperience.com/cookie-policy/) - [Privacy Notice](https://www.meshexperience.com/privacy-notice/) Newsletter Signup - -