We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: Nearly a third worse off - Paid media is more polarizing - Harness owned and earned

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week we observed that whilst customers are appreciating the efforts of banks, we see the heavy toll the..

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Worry remains high – Presence is not enough – RBS in the news

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Increase in worry – Focus on services – Improve in-person customer services

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are:  Inform – Create Engagement through Owned – Leverage Earned

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are:  Advertising Again – Branches Back – Cooperative Conversations

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are:Be Reachable – Leverage Email – Find your Voice

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Reach Out and Support Community to Retain Customers and Advertise Innovative Features..

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Savvy Saving – Regain Presence – Diversify Channels

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Engage on Age – Practicality – Leverage Owned

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Live up to Standards – Future Focus – Boost Online Services

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Lead with Compassion – Help those in Need – Personalize Email