We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: New product-led advertising is landing well

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: People are looking for a good level of service and availability

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: Advertising experience reach continues to drop and we are seeing signs of wear-out

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: Opportunity to create solutions for those feeling better off – Higher word of mouth..

• Halifax has led the way in advertising comms during COVID-19. Its advertising has landed the best with customers and prospects, proving to be the most positive and persuasive banking advertising across the lockdown period.

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.  Key trends this week: Nearly a third worse off - Paid media is more polarizing - Harness owned and earned

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week we observed that whilst customers are appreciating the efforts of banks, we see the heavy toll the..

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Worry remains high – Presence is not enough – RBS in the news

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are: Increase in worry – Focus on services – Improve in-person customer services

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are:  Inform – Create Engagement through Owned – Leverage Earned

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are:  Advertising Again – Branches Back – Cooperative Conversations

We aim to help marketers offer the best customer experience they can and continue to build their brand equity during this time of crisis.This week's themes are:Be Reachable – Leverage Email – Find your Voice