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Measuring the Consumer Experience

Is Share of Experience the NEW Share of Voice?

Share of voice (SOV) has always been an important metric for marketers to monitor. It helps us to understand how prominently we are promoting our brand versus competitors. But SOV only measures what we, as marketers, push out.

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Market Research Metrics

Redesigning a Brand Tracker: Helping LATAM Airlines Soar to New Heights

We’re well aware of the challenges of converting insight to impact. In this paper, presented by MESH Experience and LATAM airline at ESOMAR LATAM in Buenos Aires last month, we explored how taking a human-centered, lean approach to research generated insight that made a real difference to..

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Real Time Experience Tracking

Context is Queen

If Content is King, Context is certainly Queen and we have been increasingly looking at the context of advertising as well as the content. For an advertiser, avoiding unsavoury content is clearly important, and this has been much discussed over the last year. But think of the other side of the..

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Measuring the Consumer Experience

Cranfield School of Management Presentation: The Future of Marketing

Gone are the days when a great product alone drove profits. Marketers today need to consider every way that people encounter their brand. Great experiences creating real value for people build advocacy, which leads to acquisition, as well as retention and increase in share of wallet.

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Choosing the Right Benchmarks

Benchmarks are an important part of our decision-making. However, pick the wrong benchmarks, or contextualise them misguidedly, and you risk making the wrong decisions.

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Triple the Impact: The Power of Positive Brand Experiences

Earlier in my career, I was the Planning Director of an Omnicom agency, Claydon Heeley, where I worked on brands like Mercedes-Benz.

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Real Time Experience Tracking

Experience Driven Marketing Plays Out in Starcom’s Media Futures Report

MESH Experience has always believed that experiences build brands and grow customer engagement and that is why we always frame our data and insight through an experience-driven marketing lens. And so it was a pleasure to work with Starcom in Australia to explore the importance of consumer..

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The Future of Brand Tracking

Over the years, questions have increasingly been raised about the viability and ROI of traditional brand health tracking. Brands are asking whether it is cost effective, in relation to the business decisions delivered. They are craving a more forward-looking, predictive approach to metrics. They..

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Getting Paid, Owned and Earned Right Grows Share of Experience

Implementing an effective paid, owned, earned (POE) media strategy is essential to increasing a brand's share of experience (SOE) and hence growing the brand itself.

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