Drivers of Persuasion in Retail Banking

No other sector needs to rebuild trust, consideration and advocacy in the way retail banking does. In addition, the continuing digital revolution is increasing media fragmentation, making it more challenging for media planners to get the best..

Read More

The Marketing Society feature Fiona Blades on the hidden drivers of persuasion in retail banking.

Five rules to make a positive impact on brand consideration in your brand

Visit Website

Forget Spiderman, “Cine-man” is the true superhero in the marketing world.

Marketers often find that certain touchpoints can get left off media and channel plans due to a lack of understanding about how they work.  For over a decade we have been capturing experiences across markets, sectors and products, so we tend to..

Read More

How Important Is Your Advertising, Really?

The key challenge marketers often face is that they may know how some of their media and channels are working but there are gaps in their knowledge.  Many media and channels are completely misunderstood or there is no knowledge about the..

Read More

Find out which bank really is No1 in our article on the Financial Services Forum

First Direct win out when you look at customer satisfaction, however, when you look at customer experience or brand experience, it’s Nationwide that’s the star performer.

Visit Website

If You Want Brand Growth, Use Experience Driven Marketing

We are overloaded with data – it’s coming from our call centers, our websites, our retail partners, our media agencies. Yet in spite of being awash with data, we have a data black hole. We’ve got GRPs, click-throughs, Likes, Share of Voice to..

Read More

The Challenge for Challenger Banks

Challenger banks are all the rage! From Atom to Monzo, Virgin to Metro, everybody’s talking about the changing face of banking. Open banking and the CASS initiative is laying the groundwork for easy switching.

Read More

Which Bank Really is No. 1 in the UK?

The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact through all conceivable media. But does this make..

Read More

Are All Your Media Working As Hard As They Can?

Marketing and insight clients often ask us: How can I get a picture of how all my touchpoints work together? How can I understand the effectiveness of owned and earned media as well as paid media? Which media should I be putting my budget towards..

Read More

What is the Real Human Meaning Behind Your Brand?

The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving brand loyalty in today’s world.

Read More

The Retail Revolution: Success in the New Era

We are surrounded by headlines like “America is facing a ‘retail refugee crisis’ as thousands of stores shut down and millions of people become the ‘blacksmiths of their era’” (Business Insider, September 2017). We knew that digital would..

Read More

Transforming Retail Experiences: How to Deliver and Measure Outstanding Experiences in the New Bricks and Mortar World

Fiona Blades, President and CEO of MESH Experience, recently had the opportunity to speak at the P2P Institute’s League of Leaders in Chicago. This event is one of many, as Fiona has been traveling and spreading the word of a revolution in market..

Read More